CANCELLATION POLICY
Cancellation Policy:
Muse Modern Salon is a privately owned business and reserves each time by appointment only. All appointment reminders are given as a courtesy but it is the guest obligation to keep track of their own appointment that they have scheduled with the salon. To help respect our guest and our employees time and schedule we do ask that you give 24 hour notice of your appointment time to cancel or reschedule. Any cancellation or reschedule made outside of business hours and as well as less than a 24 hour notice will be considered a late cancellation and you will be charged 50% of your service or your 50% deposit that was paid to reserve your appointment will be forfeited. Failure to show up to your reservation is a "no call no show" and will forfeit your 50% deposit and will be charged the remaining balance of the reservation that was booked. Thank you for your understanding.
RESERVATION DEPOSIT
Paid Deposit:
Due to the increase in volume of guest no-showing and rescheduling/cancelling without appropriate notice, we now require a 50% deposit down on any future service booked. The charge will be applied directly to your client account and after the service is provided the deposit will be applied towards your appointment that day. Please note, that this charge does not include any additional upgrades and you will be held responsible for all payments at the time of service.
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Pre-Booking Deposit:
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If you currently have an appointment we do still ask all guest to continue to reserve and pre-book their appointments after their visit. At the time of checkout our guest service desk will ring out your appointment for the services that were provided that day, and move forward to pre book your appointment. At the time of pre-booking they will take payment for 50% of the service that is being pre-booked. You WILL see two separate transactions on your account one for your appointment with the services that were performed that day and one with the pre-booking deposit if you wish to schedule a future appointment.
INVALID PAYMENT
Invalid Payment/ Declined Card:
In the event that your account or card on file is charged due to a late cancellation or a No-show and the funds are declined, Muse Modern Salon reserves the right to restrict your account and payment will need to be made to bring account up to date in order to book future appointments.
COLOR FEE POLICY
Service/Color Fee:
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To not only ensure the best services are being provided but the best quality of color products being used, we do add a small color fee charge to any chemical service being provided at Muse Modern Salon. (This fee is for the color being used not the service being provided) You will see this charged reflected at the time of checkout.*Note that we do not collect gratuity on these fees and the total you are seeing at the time of checkout is for your SERVICE only*
LATE POLICY
Late Policy:
Out of respect for our guests and employees schedule, any guest who arrives between 10-15 minutes late for a hair service will be honored at Muse Modern Salons discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments and the full service booked will still be charged.
ADDITIONAL GUEST
ADDITIONAL GUEST:
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Should you choose to bring an additional guest/guests to your service that is being provided at Muse we kindly ask that they please have a seat at our designated seating areas found at the front of the salon, in the reception and waiting area. We do no allow any guest not receiving services to sit at salon station chairs,shampoo stations, stools, or countertops.
SMOKE-FREE
SMOKING:
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We are a smoke free Enviornment so any Vaping E-cigarettes, Cigarettes, or use of Marijuana is PROHIBITED while being in the salon or out front of the business.
REFUND POLICY
Service Refund & Cost:
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Muse Modern Salon does not offer refunds for services, but instead we do offer an adjustment up to a week after your service was performed to perfect your service in the event that you are not loving your end result.
*a color fee will be charged to cover the cost of the color product being used*
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Product Refund:
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Muse Modern Salon will gladly refund or exchange any unopened product within 14 days of purchase. If you have bought and used a product and find that it is not exactly what you wanted, we will exchange the product as along as it’s 80% full and within 14 days of the purchase date. We are unable to offer refunds or returns if the product has been used more than 20% and or if the bottle was damaged after the purchase.
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